Support

Beta Trainers LLC · Classroom Management for VYL — iOS and Android

A person answers, usually within one working day.

Write from the email address on your account, and say which device and app version you used. That is usually enough for us to find the problem on the first reply.

For a data request (access, correction, erasure), write to [email protected] — see the Privacy Policy.

Common questions

I cannot sign in

Use Forgot password on the login screen of the app or of the website. The link is sent by email and expires after a few hours; if it expires, request a new one. If you signed up with Google or Apple, use that same button — a password does not exist for those accounts.

My courses or my classes are empty

The app is for teachers with an active subscription. If your subscription lapsed, the content stays safe but the app signs you out of the teaching areas until the plan is active again. If you have just paid, open the app again — the access is granted by the store and can take a minute to reach us.

I want to cancel or change my plan

Bought inside the app: the subscription belongs to your App Store or Google Play account. Cancel it in Settings → Apple ID → Subscriptions on iOS, or in Google Play → Payments and subscriptions on Android. We cannot cancel it from here, and deleting the app does not cancel it.
Bought on this website: open Billing while signed in — cancel or change the plan there, and the card and invoices live in the same place.

The app shows data that is out of date

Pull the screen down to refresh. The app also tells you when it is working offline; anything you change while offline is sent the next time it reaches the server. Sessions, attendance, students and invoices come from the same account you use on the website, so a change made in one place appears in the other after a refresh.

Students, parents and pupil data

You are the controller of the data you enter about pupils and families — we only store and process it on your instructions. Deleting a student or a class removes it from your account; a published invoice keeps the copy it was issued with, because it is a document that was already sent.

Reporting a problem with the app

Please include:

what you were doing and what happened instead (a screenshot helps);
the app version, from App Store / Google Play → the app → version, or from your device's app info;
your device and operating-system version.